Privacy Policy
Last updated: April 9th 2026
Stone House Grain (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make a purchase.
1. Information We Collect
When you interact with our website, we may collect the following types of information:
Information You Provide Directly
- First name and last name
- Email address
- Phone number (including for SMS communications)
- Billing and shipping address
- Payment information (processed securely via Shopify and payment providers)
- Order details and purchase history
Account & Business Information (B2B Customers)
- Company or farm name
- Delivery location details
- Account preferences and order history
- Automatically Collected Information
When you visit our site, we may automatically collect:
- IP address
- Browser and device information
- Pages visited and browsing behavior
- Cookies and tracking data (see Section 6)
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Provide customer support
- Communicate about orders, deliveries, and account updates
- Send important service-related notifications
- Send marketing communications (email and SMS, where consent is provided)
- Improve our website, products, and customer experience
-
Support our B2B commercial operations and customer relationships
3. Email & SMS Marketing
If you provide your email address, we may send:
- Order confirmations and transactional emails
- Product updates and announcements
- Marketing emails (if you opt in)
You can unsubscribe at any time using the link in any email.
SMS (Text Messaging)
If you provide your phone number and opt in to SMS communications:
- You agree to receive text messages from Stone House Grain
- Messages may include order updates, product announcements, and marketing messages
-
Message frequency varies
Consent is not a condition of purchase.
Message and data rates may apply.
You can opt out at any time by replying:
- STOP to unsubscribe
-
HELP for assistance
SMS communications are managed through our platform provider (Brevo).
4. Sharing of Information
We do not sell, rent, or trade your personal information.
We only share your information with trusted third parties as necessary to operate our business, including:
- Shopify (ecommerce platform)
- Payment processors (e.g., Shopify Payments, Stripe, PayPal)
- Shipping and delivery partners
-
Email and SMS platforms (e.g., Brevo)
These providers are only permitted to use your data to provide services to us.
5. Data Retention
We retain your information as long as necessary to:
- Fulfill orders
- Maintain business and tax records
- Support ongoing customer relationships
- Comply with legal obligations
6. Cookies & Tracking
Our website uses cookies and similar technologies to:
- Enable core website functionality
- Improve performance and user experience
- Analyze traffic and behavior
Shopify and third-party tools may use cookies for:
- Cart and checkout functionality
- Analytics
- Marketing performance tracking
You can manage cookies through your browser settings.
7. Data Security
We take reasonable steps to protect your information, including:
- Secure Shopify infrastructure
- Encrypted payment processing
- Controlled access to customer data
- However, no system is 100% secure.
8. Your Rights
You may:
- Request access to your personal data
- Request correction or deletion of your data
- Opt out of marketing communications at any time
To make a request, contact us at:
sales@stonehousegrain.com
9. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.
11. Contact Us
Stone House Grain
3161 US Route 9
Hudson, NY 12534
Email: sales@stonehousegrain.com
Phone: (518) 851-2000